Shipping policy
At Dear Lyla, every order is carefully packed and shipped from New Zealand via NZ Post. We offer tracked and insured shipping throughout New Zealand and Australia, so your thoughtfully chosen pieces make their way safely to you.
Order Processing
We aim to dispatch all orders within 1–2 business days. Orders are not dispatched on weekends or public holidays.
During busier periods, dispatch times may be slightly extended.
Please ensure your delivery details are correct when placing your order, as we are unable to change or redirect parcels once dispatched.
New Zealand Shipping
All New Zealand orders are sent via NZ Post with tracking and insurance.
- Standard shipping: Flat rate of NZ$10.
- Rural shipping: Flat rate of NZ$15.
- Free shipping: On orders of NZ$200 or more, including rural deliveries.
- Estimated delivery: 2–5 business days after dispatch.
For rural addresses, please select the rural shipping option at checkout. No additional rural charges apply to orders qualifying for free shipping.
Australia Shipping
We offer tracked and insured shipping throughout Australia via NZ Post.
- Shipping: Up to NZ$29, calculated at checkout (excluding oversized items).
- Estimated delivery: 3–6 business days after dispatch.
Some oversized items may require a separate shipping quote.
International Shipping
Shipping to destinations outside New Zealand and Australia may be available upon request.
Please contact us at hello@dearlyla.co.nz for a shipping quote before placing your order.
Oversized Items
Some larger items may incur additional shipping charges due to their dimensions, weight or packaging requirements.
For New Zealand orders, applicable shipping rates will be displayed at checkout.
For selected oversized items shipping to Australia, please contact us before purchasing for a shipping quote.
Additional Delivery Information
Delivery timeframes are estimates and may vary due to courier delays, peak periods or circumstances beyond our control.
Any applicable customs duties, taxes or import charges are the responsibility of the customer.
If your parcel is delayed, lost or arrives damaged, please contact us so we can assist with a courier enquiry where possible.
Contact Us
If you have any questions about shipping or delivery, please email hello@dearlyla.co.nz. We’re always happy to help.